Tippinggate Business Solutions

Skills Development and Training

There is a huge skills shortage in South Africa which impacts negatively on its worldwide competitiveness. Since the advent of democracy, the South African government has been faced with the challenge of addressing one of the major legacies of apartheid; namely, the dire skills shortage affecting the majority of the citizens of this country. It is common knowledge that South Africa has a huge and growing problem with its critical skills shortages in most sectors of the economy. South Africa does not have a workforce with the requisite skills to make a difference in our local economy so what chance do we have of competing in the global marketplace? South Africa contributes a large portion of its national budget towards education and skills development. Approximately 1.5% of our Gross Domestic Product (GDP) is contributed towards education and training after school, most of which is received by vocational colleges and the National Skills Fund, among others. With the nation devoting a substantial amount of its money to skills development, shows that skills development matters. Our Accredited Skills Training primacies ▪ We conduct a skills development programme to help people to start their own businesses through the involvement of a range of stakeholders. ▪ We conduct and implement a comprehensive and strategic skills development initiative to meet the needs of local industry and world markets. ▪ We also conduct implement a skills development programme that is linked to job opportunities and employment of the local community. Far afield from just the economic benefits of skills development (which should not be understated), there are also enormous personal benefits. By helping people to further their education, no matter where they are in life, we can open up many more doors to them. They will be able to consider things that never seemed possible before - new ideas, new job opportunities, the chance to get out of poverty - and achieve new levels of personal success. Skills development is the first step in the journey of further education and training. Tippinggate Business Solutions is accredited with the following SETAs for skills development training: • PSETA • LGSETA • SERVICES SETA • AGRISETA

General Consultancy Services

Organisational research and analysis:
Through all phases of the research cycle, from gap analysis to research design, data analysis and reporting. We offer expert services in both qualitative and quantitative research and analysis. Strategic planning and change management:
Expertise includes scenario planning, planning for change and measurement of organisational behaviour change via performance management systems and other evaluation mechanisms. Policy development and evaluation:
Our team offers services in all phases of organisational human resource policy development and evaluation including evidence gathering from inside and outside the organisation, process facilitation and surveys. Personnel assessment and development:
Services include the design, implementation and evaluation of personnel assessment and development systems. Our team already work on such systems for the assessment and development of high potential graduates and executives for several large multinational corporations and can offer the latest thinking and Best Practice in this area. Talent pool management:
Talent pool management is a growing trend as organisations realise the value of "growing their own leaders". The team helps public and private sector organisations define their longer-term leadership aims, and plan their activities to recruit, retain and develop their talent pool. .

Management Training

• Strategic Planning and Modelling • Implementing the Balanced Score Card • Public Finance Management • People Development and Management • Strategic Leadership • Creativity and Innovation • Performance Management • Project Leadership • Team leadership and team building • Contract Management • Corporate Governance • Participatory Management • Key Account Management • Negotiation Skills • Project Management • Integrated HR and Labour relations • Managing Change • Delegating and Directing • Motivation and Goal Setting • Finance for Non-Finance Management • Management Development Programme • Change Management • Innovation • Business Continuity • Diversity Management

Finance Courses

▪ An Introduction to Accounting ▪ Budgeting for Managers ▪ Finance for Non-Financial Managers ▪ Managing Accounts Payable ▪ Risk management ▪ Project Finance ▪ Risk Management ▪ GRAP ▪ MFMP

Business Management Training

• Customer Service Excellence – Batho Pele Principles • Advanced Event Management • Business Writing Skills • Presentation and Communication Skills • HR for Office Professionals • Confidence and Assertiveness • Executive Secretarial Course • Personal Excellence • Emotional Intelligence • Anger Management • Cross – Cultural Diversity • Basic Business Acumen/Etiquette • Dress for Success • Culture in the Workplace • Sexual Harassment

Health & Safety

• Safety Audits • OSHA Compliance • Advanced OHS • Occupational Health & Safety Act (OHASA) • Basic Hygiene • Managing Fatigue • Accident Investigation • How to carry out general risk assessments • How to complete an occupational stress assessment • Fire Safety Awareness • Evacuation Plan • HIV/Aids Workplace Programmes

HR Training & Consulting

• HR Strategic Planning • HR Due Diligence • Policies and Procedures • Recruitment and Selection • Induction and Orientation • Employee Retention Analysis • Employee Assistance Programmes • Performance Management • Mentoring and Coaching • Training Needs analysis • Career and Succession planning • Industrial Relations Support and Training • Culture Alignment and Diversity Management • Equity Planning and Management • Skills Development and Assessment.

Sales, Marketing & Customer Services

▪ Business Networking Skills ▪ Consultative Selling ▪ Introduction to Selling Skills Training ▪ Negotiation Skills ▪ Pitching for Business ▪ Sales for Non-Sales People ▪ Telephone Sales Training ▪ Complaint Handling- Remaining Calm under Pressure ▪ Customer Service Skills

Secretarial & Administration Training

▪ Secretarial Masterclass ▪ Protocol and Etiquette ▪ Master minute taking Programme ▪ Grooming, Image and Deportment ▪ Project management for Office Professionals ▪ PA programme, Managing your boss

Team Leader & Supervisory Development

▪ Principles of Leadership ▪ Facilitating High Performance Teams ▪ Business Communication ▪ Time Management ▪ Financial Aspects of Business ▪ Secretarial Masterclass ▪ Protocol and Etiquette ▪ Master minute taking Programme ▪ Grooming, Image and Deportment ▪ Project management for Office Professionals ▪ PA programme, Managing your boss ▪ Business Networking Skills ▪ Consultative Selling ▪ Introduction to Selling Skills Training ▪ Negotiation Skills ▪ Pitching for Business ▪ Sales for Non-Sales People ▪ Telephone Sales Training ▪ Complaint Handling- Remaining Calm under Pressure ▪ Customer Service Skills • Completion of Workplace Skills Plans and Training Reports • Job and Competency Profiling • Competency and Skills Assessment Communication and Writing Skills • Business Communication Skills • Assertive Communication • Assertive Communication Skills • Public Speaking and Presentation Skills • Active Listening Skills - Professional Training Dubai||Active Listening Skills - Professional Training • Business Writing Skills • Advanced Communication Skills • Effective Communication Skills Training Course • Advanced Business Writing • Report Writing Customer Service Courses • Dealing with Difficult Customers • Customer Service Training for Government Employees • Customer Service • Basic Customer Service Training • Customer Driven Organisation • Customer Centricity Training Program • Customer Service Excellence ▪ Conducting Formal Meetings and Report Writing ▪ Team Motivation ▪ Personal Excellence ▪ Communicating Effectively ▪ Managing Conflict ▪ Managing Staff Performance ▪ Performance Management and Appraisals ▪ Problem Solving

Communication and Writing Skills

• Business Communication Skills • Assertive Communication • Assertive Communication Skills • Public Speaking and Presentation Skills • Active Listening Skills - Professional Training Dubai||Active Listening Skills - Professional Training • Business Writing Skills • Advanced Communication Skills • Effective Communication Skills Training Course • Advanced Business Writing • Report Writing

Customer Service Courses

• Dealing with Difficult Customers • Customer Service Training for Government Employees • Customer Service • Basic Customer Service Training • Customer Driven Organisation • Customer Centricity Training Program • Customer Service Excellence ▪ Conducting Formal Meetings and Report Writing ▪ Team Motivation ▪ Personal Excellence ▪ Communicating Effectively ▪ Managing Conflict ▪ Managing Staff Performance ▪ Performance Management and Appraisals ▪ Problem Solving • Customer Service Excellence • Customer Relationship Management • Customer Complaints Handling and Management

Microsoft Office

• Basic Computer Skills • MS Word • MS Excel • MS PowerPoint • MS Access • Outlook

Services

Why Choose Us

We Are Here to Help you Grow Your Business

Training and Development

Business re-engineering and process improvement

Productivity

Consulting

PROGRAMS WE OFFER

Our Services and Offerings.